Privacy Policy

At Schedule Clean Dallas, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our cleaning services and website.

We want to be crystal clear: We store your data to provide better service, but we DO NOT sell, rent, or share your personal information with third parties for marketing purposes.

Personal Information You Provide:

• Contact Information: Name, email address, phone number, and physical address
• Service Details: Property information (rooms, bathrooms, square footage), preferred cleaning dates, and special instructions
• Payment Information: Billing details processed securely through our payment processors
• Communication Records: Messages, notes, and correspondence related to your service requests

Information Automatically Collected:

• Website Usage: IP address, browser type, device information, and pages visited
• Cookies: Small data files that help us improve your website experience
• Service History: Records of completed cleanings, scheduling preferences, and service feedback

We use your information exclusively to provide and improve our cleaning services:

• Service Delivery: Schedule appointments, dispatch cleaning teams, and provide customer support
• Communication: Send confirmation emails, service reminders, and respond to inquiries
• Quality Assurance: Follow up on completed services and gather feedback
• Business Operations: Process payments, maintain service records, and manage our cleaning team schedules
• Website Improvement: Analyze usage patterns to enhance user experience
• Legal Compliance: Meet regulatory requirements and protect our business interests

How We Store Your Data:

• Your information is stored securely in encrypted databases
• We use industry-standard security measures to protect against unauthorized access
• Payment information is processed through PCI-compliant payment processors and not stored on our servers
• Data backups are maintained to ensure service continuity

Data Retention:

• Active customer data is retained while you use our services
• Service history is maintained for quality assurance and scheduling preferences
• Inactive accounts may be archived after 2 years of no service activity
• You may request data deletion at any time (subject to legal requirements)

Limited Data Sharing for Service Operations:

• Cleaning Team: Essential contact and property information needed to provide service
• Payment Processors: Billing information for payment processing (Stripe, PayPal, etc.)
• Email Service: Contact information for service confirmations and communications
• Legal Requirements: When required by law enforcement or legal proceedings

All third-party service providers are bound by strict confidentiality agreements and data protection standards.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Update or correct any inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restrict Processing: Limit how we use your information in certain circumstances

Cookie Management:

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (Note: We don't sell personal information)
• Right to non-discrimination for exercising your privacy rights

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.